Museum Facilitator & Visitor Services Representative
How to Apply:
Please email Shelby Louk at louk@thebakken.org with the following information.
1. Two to three paragraphs in the body of the email detailing why you are interested in this positionand how you meet the requirements described in this job description. Each paragraph should be between 3-7 sentences, for a total length of no more than 21 sentences. Do not attach a cover letter.
2. Your resume or work/skills/training history as an attachment or a link to your LinkedIn profile in your email response. We do not have a preference. Our aim is to understand where you have worked and the types of roles you have had.
3. OPTIONAL – Please consider filling out an optional, anonymous demographics survey, found here. This survey will remain unattached to any application materials and is used only to determine patterns and opportunities for improvement. The hiring manager will not have access to the individual responses collected.
Complete applications will receive confirmation of submission within 72 hours. Applications are accepted on a rolling basis.Please contact Shelby Louk if you have questions about this process.
Job Description:
| Department | Public Operations |
| Reports to | Public Operations Manager |
| Compensation | $16.50 |
| Grade | 1 |
| Educational/Degree Requirement | None |
| Exempt or Nonexempt | Nonexempt |
| Hourly or Salaried | Hourly |
| Hours Per Week | 15 |
| Hybrid or On Site | On Site |
| Language proficiency | English. Proficiency or familiarity with another language is a plus but not required. |
| Schedule | Two days a week, including at least one weekend day. |
Who We Are & What We Do:
The Bakken Museum inspires a passion for innovation in order to transform curiosity into possibility. We offer STEM fun for all ages through our exhibitions, events, and on- and off-site education programs. Our vision is to empower people to explore how they can improve our world.
Curiosity
We are always learning, growing, and asking questions. This curiosity is the lens through which we approach learning and the way we make connections in unexpected ways.
Creativity
We believe that everyone has the ability to use their creativity to help make the world a better place. We aim to foster that creativity in each other and all of our audiences.
Collaboration
We work to leverage our collective genius in service of our mission. We listen to each other, support one another, work to better understand each other, and as a result, grow together.
Equal Opportunity Employer
The Bakken provides equal employment opportunities for all persons regardless of age, race, color, religion, creed, national origin, marital status, familial status, sex, gender identity and/or expression, pregnancy, sexual orientation, disability, veteran status, genetic information, status with regard to public assistance, or any other characteristic protected under federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Position Overview:
The Museum Facilitator works directly with museum visitors throughout the museum welcoming visitors, answering questions, interpreting exhibits, facilitating activities, all the while providing exceptional service. This role will also support the museum’s Admissions Desk.
Essential Duties & Responsibilities
Admission Desk (40%)
Staff the Visitor Services Desk as needed, including the sale of admission tickets and museum store merchandise and answering the museum’s general phone line.
Perform additional duties and responsibilities specific to individual programs and work plans, as agreed upon with supervisor.
Facilitate Science Studio (30%)
Actively engage with visitors by greeting them, inviting them to participate in activities, and supporting their engagement.
Reset the space as needed so visitors have a fresh place to play and learn.
Prepare and restock exhibit and program supplies as needed.
Monitor visitor behavior and address as needed to ensure a safe experience for all visitors and the safety of staff, facilities, exhibits, and collections.
Visitor Service (30%)
Provide exceptional customer service to all visitors.
Move throughout public museum spaces, interact with visitors, answer questions, and provide interpretation about the museum and exhibits.
Contribute to the museum’s general upkeep by ensuring public spaces are tidy and reporting maintenance needs as needed.
Anticipate and respond to unexpected situations, ensuring the best possible experience for visitors.
Communicate effectively and proactively with other museum staff to support efficient operations.
Keep current on all emergency procedures and understand role and responsibilities in emergencies.
Other Duties
Perform other duties as needed or required within the position’s scope.
Diversity, Equity, Accessibility, and Inclusion (DEAI)
Demonstrate a commitment to DEAI through continuous personal development, modeling inclusive behaviors, and proactively managing bias to help cultivate a culture of inclusivity and belonging.
Work independently and collaboratively to ensure equitable and representative experiences for all museum visitors and program participants.
Position Requirements:
Position Requirements:
Exceptional customer service skills.
Ability to work weekends required with occasional weekdays and evenings.
Ability to work independently and as part of a team.
Strong listener, giving full attention to what other people are saying, taking time to understand, and asking questions as appropriate.
Some experience working with a point-of-sale system preferred, but not required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to sit and/or stand for up to 8 hours per shift.
Ability to move through and access all areas of the buildings and grounds including stairs, indoor and outdoor areas, and small spaces.
Ability to manipulate computers, office equipment, folding chairs and tables, and similar items related to an office environment.
Travel:
Limited to metro area for occasional support of programs or museum initiatives.
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The above statements are intended to describe the general nature and level of work performed by the staff member assigned to this position. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Bakken Museum is committed to pay equity. The Bakken Museum provides pay grade transparency, and benchmarks pay grades and compensation compared to market. In addition to salary, The Bakken Museum offers a comprehensive benefits package for full time staff and part time staff working over 20 hours including employer matched 403(b), employer sponsored health & dental insurance, paid parental leave, and PTO.